Client & Community Manager: On-line research; tech driven global business – Melbourne

Flow Recruitment
January 8, 2020
Melbourne, Australia
Job Type


Technology is at the heart of this agency – they are trusted by hundreds of the world’s most customer centric companies to form and shape their customer experience programs.  With a strong global presence and a quest for product innovation, they place their faith in the voice of the customer, turning around data and uncovering insights in lightening speed.


Currently 65 strong in Australia, 2020 has already been labelled a year for growth.  Their client services team are at the forefront of client management.  Managing on-line communities is just one aspect of the role.  Strategy setting, retention and expansion of client accounts, generating use cases, content for customer events, writing snappy proposals, designing appropriate research methodologies, carrying out quant and qual analysis, discovering trends and patterns and creating engaging presentations are all part and parcel.


So, why do people love it here? Variety and the opportunity to learn are at the top of the list: everyone works on a range of clients, across qual and quant. All projects are ad-hoc with no two days being the same. You also get to see the instant impact of your work.  It’s an environment where you get to focus on your clients and communities – you are given far more client exposure than usual at this level, employees appreciate the trust and it shows.  Also, all research is digital so no need for late night focus groups!


What we need in return: an early career qual, quant or mixed method researcher with research agency experience.  Someone with curiosity, a desire to learn, a real team player and someone with the confidence to ask questions and put forward their ideas. Key skills include account management, commercial acumen, analysis, project management and an enjoyment of really taking ownership and wearing a number of hats at any one time.


If this sounds like the breath of fresh air you’ve been waiting for then please send your CV to or call James on +61 (0) 408 509 289 for an informed and confidential discussion.  Visit our website  for other great market research jobs:

Salary -                $70k - $90k package plus excellent benefits

Location -            Melbourne

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