Client & Community Manager: On-line research; intuitive platform, global business – Sydney

Flow Recruitment
July 3, 2019
Sydney, Australia
Job Type


Technology is at the heart of this agency – they are trusted by hundreds of the world’s most customer centric companies paving the way where others follow.  With a strong global presence and a quest for product innovation, they place their faith in the voice of the customer, turning around data and uncovering insights in real time.

Managing on-line communities is just one aspect of the role.  You’ll be responsible for strategy, retention and expansion of client accounts, generating use cases, content for customer events, writing snappy proposals, designing the appropriate methodology, carrying out quant and qual analysis, delivering insight and creating engaging presentations.

So, why do people love it here? Variety and the opportunity to learn are at the top of the list: everyone works on a range of clients, across qual and quant. All projects are ad hoc with no two days being the same. You also get to see the instant impact of your work.  It’s an environment where you get to focus on your clients and communities – you are given far more client exposure than usual at this level, employees appreciate the trust and it shows.  Also, all research is digital so no need for late night focus groups!

What we need in return: an early career qual, quant or mixed method researcher with research agency experience.  Someone with curiosity, a desire to learn, a real team player and someone with the confidence to ask questions and put forward their ideas. Key skills include account management, quant and qual analysis, project management and an enjoyment of really taking ownership and wearing a number of hats at any one time.

If this sounds like the breath of fresh air you’ve been waiting for then please send your CV to or call James on +61 (0) 408 509 289 for an informed and confidential discussion.  Visit our website  for other great market research jobs:

Salary -                To $90k package plus excellent benefits

Location -          Sydney

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