As a key member of the research team, you are delivering high-quality research outputs to customers, shaping best market research practices within the agency. You will get to mentor team members, streamline processes, and collaborate with customers and internal teams, driving innovation and success.

Primary responsibilities involve:

• Collaborate with customer success and strategic partner teams to understand and address clients' research needs.
• Provide expert guidance on research best practices and maintain high levels of client satisfaction.
• Give detailed feedback on customer survey setups and assist with custom implementations in a timely manner.
• Build strong relationships with enterprise clients and top agencies across New Zealand and Australia.
• Analyse client results, deliver actionable insights, and support clients in interpreting data through presentations and consultation.
• Identify opportunities to enhance efficiency through automation and streamlined workflows.
• Mentor and support the research team and wider organisation in research methodologies, fostering growth and knowledge-sharing cross-functionally.

We are looking to speak to people with a strong track record in top-tier research consultancies and demonstrated exposure to creative and innovation-led research, including product and concept testing.

You will be motivated to break free from traditional market research and want to be part of a technology business pushing and testing the boundaries of consumer insights.

This is a business made up of smart, enthusiastic & creative individuals who view technology as an enabler to bigger and brighter things. If you like the sound of this career opportunity and want to be part of the journey, send your CV and a paragraph about yourself to – hello@flowrecruitment.com.au

Location – Sydney OR Melbourne

Salary range – $110,000 -150,000 AUD inc. super + Share Option Scheme