A rare opportunity to join a growing Australian fashion brand as they continue to build a deeper understanding of their customer and how they serve her.

Working here, everything starts with the customer. As they scale, they’re investing in strengthening how they listen, learn and respond using data, research and real insight to evolve product, experience and communication.

This role plays a key part in bringing that to life.

Working closely across the business, the Customer Insights Specialist will help translate customer behaviour, feedback and data into clear, actionable insights that support better decisions across product, marketing and customer experience.

This is a hands-on role where you’ll work across multiple data sources (such as Shopify, Lexer, customer research and market data), connecting the dots to uncover what matters most to their customer and where they can improve.

Your work will help them better understand their core customer profile; what she needs, how she shops, and how we can show up for her in a more meaningful way.  It’s about making sure they stay connected to her as they grow and that every step forward is grounded in real insight.

What you'll be doing:

• Turning data into meaningful insights that are easy for teams to understand and act on
• Bringing together multiple data sources to identify patterns, behaviours and opportunities
• Supporting teams across product, marketing and CX with customer-led thinking
• Contributing to a more consistent, shared understanding of our customer across the business
• Helping build a stronger rhythm of insight sharing and continuous learning

We are looking for a confident and creative Market Research and Customer Insights professional with experience working across multiple data sources, translating these into clear, commercially relevant insights.

Exposure to retail and/or eCommerce environments is a plus as is an interest in women’s fashion. Importantly, we need someone who has the energy and initiative to operate in a fast-paced, founder-led environment.

Interested? Send your CV and a short cover note to hello@flowrecruitment.com.au
Visit: http://flowrecruitment.com.au/jobs for other Research | Data | Insights | Analytics | AI roles.

Salary guide:   $130,000 – $150,000 base + super
Location:          Brisbane