This agency helps democratise insights, giving businesses of all sizes the ability to iterate and develop creative ideas effectively. With researcher built generative AI, the platform enables businesses to gather feedback from customers, helping discover, refine and validate ideas throughout the development process.

As a Senior Researcher, your role will be multi-faceted covering market research, consultancy and customer success.

Primary responsibilities will include:

• Client Management: Collaborate with Customer Success and Strategic Account Partners to help clients to understand their specific research needs.
• Sales team support: Lean in during the Sales process when expert support is needed to win & close deals.
• Survey Implementation: Review and feedback to clients implementing surveys into the innovation platform. Assist with the setup of 'out of the box' implementations.
• Survey Quality Control: Support Research Specialist with reviewing projects before deployment.
• Product improvements: Become an integral part of the product development process by working closely with the Product Strategy & Product Management teams at the planning stage.

To be considered for this role, we need to see a good track record of working in research & insights, with exposure to the creative and innovation process (product / concept testing as a minimum). You will be motivated to break free from traditional market research and want to be part of a technology business pushing and testing the boundaries of consumer insights.

This is a business made up of smart, enthusiastic & creative individuals who view technology as an enabler to greater things. If you like the sound of this role and want to be part of the journey, send your CV and a paragraph about yourself to – hello@flowrecruitment.com.au

Location – Sydney OR Melbourne

Salary range - $110,000 -140,000 AUD incl super + Share Option Scheme